TSKB serves both individual (retail) and corporate customers. The Bank maintains a 24 hours a day seven days a week relationship with its customer groups. Both its headquarters and its branches are places in which it engages in a dynamic dialogue with customers. The components of the Bank’s online banking platform at www.tskb.com.tr make up an additional delivery channel through which customers are provided with high-quality, secure, environment-friendly, and fast service. In the conduct of their work, all of the Bank’s employees are focused on responding to customer wishes in line with clearly-defined job descriptions and task processes and are always mindful of customer satisfaction. TSKB’s legal accountabilities towards its customers are determined by the laws and regulations that govern banking activities in Turkey.

Employees represent TSKB’s most important asset and are the true agents of TSKB’s successful success. The Bank’s fundamental responsibilities towards its personnel are to provide them with proper and fair compensation and with progressive working conditions. While the workplace/employee relationship takes place essentially in the conduct of the Bank’s services, such practices as in-house educational programs, training, and career development programs for employees and employee-management meetings also facilitate the establishment and conduct of interactive relationships.

TSKB has established its own pension and health care system through which it responds to the needs of employees in this regard.

Thanks to a corporate intranet and in-house communication applications operating on an advanced technological infrastructure, the Bank provides employees with an effective and productive working environment while also serving as an efficient corporate communications network.

“Vision Meetings”, which are conducted twice a year, also fulfill an important function by keeping members of middle management up to date about the Bank’s strategies and in this way ensuring that such knowledge is passed on to all teams.

TSKB’s fundamental responsibility towards its shareholders manifests itself as registering and the best possible economic performance under existing market conditions and sharing it with them.

TSKB’s shares are traded on the İstanbul Stock Exchange (ISE). In addition to its annual general meetings, the Bank remains in continuous communication with its shareholders and investors through a variety of channels. The Bank’s investor relations team completely fulfills all of the information requirements specified by lawmakers in Turkey and takes care to ensure that national and international investors are kept informed in the most transparent and correct manner. The Bank engages in intensive and systematic communication with investors by means of roadshows to which they are invited as well as through one-on-one meetings, teleconferences, and e-mail.

Direct: The Turkish banking industry is subject to the regulation, monitoring, and oversight of Banking Ragulation and Supervision Agency (BRSA), Savings Deposit Insurance Fund (SDIF), Treasury Undersecretariat, Centrel Bank of Turkey (CBT), and Capital Markets Board (CMB) and of other pertinent ministries and regulatory agencies and organizations. TSKB engages in regular communication with these entities on account of its reporting and other information flow obligations as provided for in laws and regulations.

Indirect: TSKB plays an active role in activities which are initiated by the government or regulatory agencies and which are focused on developing sectoral policies and practices.

Since 1950 TSKB has been working closely with the World Bank and also with international financial institutions like European Investment Bank (EIB), Council of Europe Development Bank (CEB), French Development Agency (AFD), International Finance Corporation (IFC), German Development Bank (KfW), and Japan Bank for International Cooperation (JBIC).

The long-term resources which the Bank obtains from such institutions are made available by it to medium and long-term projects which are deemed to be contributory to sustainable development.

TSKB’s competencies and methodologies in the area of project evaluation and finance are regarded with admiration by international financial institutions and easily satisfy the criteria set forth by such concerns.

TSKB supports initiatives which will further the sustainability of its relationships with its suppliers. At the same time, the Bank also demands of its suppliers that they achieve a specific level of sustainability and compliance with environment-related conditions themselves. Environment-related issues are given special attention in procurement agreements.

TSKB communicates, cooperates, and interacts intensively with non-governmental organizations. Under the heading of relations with NGOs, the Bank engages in activities, plays and active role, and supports projects on a range of issues including environmental matters.

TSKB’s corporate communication unit takes a proactive approach in the organization and conduct of its day-to-day relations with media concerns. The Bank engages in efforts to increase awareness of its activities and pioneering projects and to ensure that questions addressed to the Bank are responded to in the fastest and most correct way possible.

TSKB takes part in banking sector initiatives while also supporting and playing an active role in the activities of the Banks Association of Turkey (BAT). TSKB heads the BAT Environmental Working Group, whose brief is to engage in educational and informational activities aimed at increasing environmental sensitivity in the financial services industry and encouraging greater identification with such sensitivity among the industry’s players.

TSKB signed the United Nations Global Compact (UNGC) on 19 May 2010.

At the World Economic Forum held on 31 January 1999, UN Secretary General Kofi Annan called upon leaders of the business world to come together in a “Global Compact”–an international initiative aimed at bringing together companies, the UN, labor unions, and non-governmental organizations to join together in support universal environmental and social principles in line with “Millennium Development Goals”. The compact’s ten principles were announced by the UN Secretariat General on 26 June 2000.

The Global Compact’s ten principles are taken from universally recognized declarations pertaining to human rights, worker’s rights, environmental issues, and anti-corruption. Under the UNGC imitative, participants are expected to embrace, support, and apply its ten principles.

Principle 1:
Principle 2:
Principle 3:
Principle 4:
Principle 5:
Principle 6:
Principle 7:
Principle 8:
Principle 9:
Principle 10:

Businesses should support and respect the protection of internationally proclaimed human rights; and
make sure that they are not complicit in human rights abuses.
Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining;
the elimination of all forms of forced and compulsory labor;
the effective abolition of child labor; and
the elimination of discrimination in respect of employment and occupation.
Businesses should support a precautionary approach to environmental challenges;
undertake initiatives to promote greater environmental responsibility; and
encourage the development and diffusion of environmentally friendly technologies.
Businesses should work against corruption in all its forms, including extortion and bribery.

TÜSİAD Turkish Industrialists' and Businessmen's Association
DEİK Foreign Economic Relations Board
TÜSİAD Environmental Group
BAT Environmental Working Group
KalDer Turkish Quality Association

TKYYD Corporate Governance Association of Turkey
TSPAKB Association of Capital Market Intermediary Institutions of
Turkey
İKSV İstanbul Foundation for Culture and Art
ISESI İstanbul Stock Exchange Sustainability Index Advisory Board