• Profile
  • TSKB in Brief
  • TSKB's Subsidiaries
  • Products and Services Of TSKB
• Performance
  • Value Creation
  • Awards & Recognitions
  • CEO's Assessment
• Approach
  • TSKB's Sustainable Banking Strategy
  • TSKB's Sustainability Priorities
• Dialogue
  • TSKB and Stakeholder Engagement
  • TSKB's Stakeholders
  • 2010 Stakeholder Dialogue Highlights
• Sustainability and Environmental Issues
  • Sustainable Banking at TSKB
  • Sustainable Banking Performance: the Economic Dimension
  • The Renewable Energy Sector and TSKB
  • TSKB Energy Index
  • TSKB, Climate Change, and the Environment
  • TSKB's Efforts on Behalf of Sustainability and the Environment
  • Who Wouldn't Want to Be Sustainable?
  • ISO 14001 Certification
  • The Structure of the TSKB Environmental Management Team
  • TSKB's Environment Policy
  • TSKB's Environmental Impact
  • Sustainable Banking Performance: the Environmental Dimension
  • Developments in External Environmental Impact
• Corporate Governance
  • Absolute Compliance With Laws and Regulations
  • TSKB's Corporate Governance Structure
  • Compliance With Corporate Governance Principles
  • Risk Management at TSKB
  • Prevention of Money-Laundering and the Financing of Terrorism
  • Relations with Suppliers
• People
  • Human Resources and the Workplace at TSKB
  • The TSKB Performance Management System
  • TSKB Compensation and Reward System
  • TSKB Human Resources Structure
  • Human Rights and Employee Rights at TSKB
  • Competency Development and Training
  • Health and Safety at TSKB
  • Commuting By Sea
  • Internal Communication at TSKB
• The Community
  • Social Responsibility at TSKB
  • "Environment: Our Priority": Past and present
  • The NGOs that TSKB Collaborates with
• Summarized TSKB Goals and Performance
• Appendices
  • About This Report
  • Statement GRI Application Level Check
  • Global Reporting Initiative Cross Index
  • Online Sustainability
  • Imprint
  • Communication and Service Channels

TSKB AND STAKEHOLDER ENGAGEMENT

For TSKB, stakeholder engagement means recognizing that stakeholders are extremely important bank assets and proactively ensuring that effective stakeholder communication is maintained at all times. One of TSKB’s primary goals is to engage in an open, honest, and sincere dialogue with all of its stakeholders.

The dialogue that we enter into with our stakeholders enables us to understand their expectations and sensitivities and also to review specific policy and strategy points whenever necessary.
Feedback received through our normal ongoing stakeholder dialogue provides extremely valuable input that is used to identify TSKB’s corporate strategy priorities and to develop business policies. Relations with stakeholders also provide a most valuable source of information about how TSKB is perceived by those outside the Bank and about such issues as its brand recognition and awareness among them.

TSKB identifies stakeholders as those individuals or groups who have an interest in, or influence on, the company.
TSKB identifies stakeholders as those individuals and groups which have an interest in or influence upon the company.

In the conduct of all of its business, TSKB regards the following as inherent stakeholders:

• Both the customers whom it serves and the individuals and organizations which support it in the provision of such services
• Regulatory agencies and organizations
• Those who oversee its activities
• TSKB’s service providers
• TSKB’s employees
• Any groupings (such as NGOs and media concerns) which may be directly or indirectly impacted by TSKB’s activities as outlined above.

TSKB remains in constant communication with representative samplings of stakeholder groups in order to achieve improvements, through stakeholders’ participation, in both its services and its efforts in the area of sustainable banking. These representative samplings are selected on the basis of judgments made by the managers of bank departments that are directly involved in relationships with stakeholders and in such a way as to permit the gathering of the most valid information possible.

We identify our stakeholders through a process of gathering and analyzing information about them. This information is used to understand stakeholder concerns and interests, to support our engagement and dialogue with stakeholders accordingly, and to inform decision-making processes aimed at addressing all business risks, be they threats or opportunities.

We are committed to working with others to explore how together we might help solve some of the global challenges we face - including climate change and its impact on water and energy, and sustainable development.

The Bank engages in constant communication with stakeholders on a variety of dialogue platforms.
Stakeholder engagement takes place across a broad diversity of formats ranging from surveys and research exploring our dealings with customer groups, our brand value, and our service quality to meetings that we conduct on a regular basis with NGOs and shareholders.

Engagement activities may be national or international. These activities are complementary and together form part of our response to addressing global sustainability issues. We are an active participant in all our relationships and focus on exploring innovative solutions to address issues of mutual interest and concern.